Politique de remboursement

THE RIGHT TO CANCEL

 You have 14 days from the day after you received the goods to cancel this contract.

You do not have to give a reason for cancelling but must inform us in writing preferably at info@ross-of-edinburgh.co.uk

You must send notice of cancellation before the 14 days have expired.

EFFECTS OF CANCELLATION

You will receive a refund of all payments including the basic costs of any delivery charges by the same payment method.

We may make a deduction if the goods have lost value because you handled them more than was necessary to establish their nature, characteristics and functioning (e.g. opened the packets) so best return in the original packaging.

Your refund will be made not later than 14 days after your cancellation.

If goods were supplied you will have to arrange their return to us not later than 14 days after your cancellation.

The refund will then be made not later than 14 days after their return or evidence of their return, whichever is the earliest.

Events beyond our control

We shall have no liability to you for any failure to deliver goods you have ordered or any delay in doing so or for any damage or defect to goods delivered that is caused by any event or circumstances beyond our reasonable control including without limitation, strikes, lock outs and other industrial action, breakdown of system or network access, flood, fire, explosion or accident